Terra Labs, Inc. / AI Tech Packs
Privacy Policy
Effective: August 20th, 2025
Terra Labs, Inc., a Delaware corporation doing business as AI Tech Packs ("AI Tech Packs," "we," or "us"), values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website, services, and applications (collectively, the "Services").
By using our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, you should not use the Services.
1. Information We Collect
We collect the following categories of information when you use AI Tech Packs:
- Account Information: Name, email address, payment details, and login credentials.
- User Content: Designs, sketches, measurements, product details, images, or other creative/technical information you submit through the Services.
- Usage Information: Device data, log files, IP addresses, browser type, operating system, and interactions with our Services.
- Communications: Emails, support requests, and other communications with us.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and improve our Services.
- Generate, edit, and deliver AI-assisted Tech Packs.
- Manage accounts, subscriptions, and billing.
- Respond to user inquiries and provide support.
- Monitor usage to ensure compliance with our Terms of Service.
- Enhance security, detect fraud, and prevent misuse.
3. Data Storage and Security
- Storage: User Content and personal data are securely stored on AI Tech Packs' own servers.
- Security Measures: We use encryption, access controls, and industry-standard practices to protect data.
- No Sale of Data: We do not sell or share User Content with third parties for advertising or unrelated purposes.
4. Use of Third-Party AI Providers
To generate AI-assisted outputs, we may transmit portions of User Content to trusted third-party providers such as OpenAI.
- OpenAI processes data only to return AI-generated responses.
- OpenAI does not retain or store User Content.
- User Content transmitted to OpenAI is not used to train their models or improve their services.
5. Cookies and Tracking Technologies
We may use cookies, analytics, and similar technologies to improve user experience, monitor traffic, and enhance our Services. Users may manage cookie preferences through their browser settings.
6. Data Retention
- Account Data: Retained as long as your account is active or required for legal/business purposes.
- User Content: Retained for as long as necessary to provide Services or until you delete your account.
- Deleted Data: When you delete your content or account, we remove data from active systems and follow secure deletion protocols.
7. User Rights
Depending on your location, you may have the right to:
- Access a copy of your personal data.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Restrict or object to processing.
- Port your data to another service provider.
Requests can be submitted to info@aitechpacks.com. We will verify your identity before fulfilling requests.
8. Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal data from children. If we discover we have inadvertently collected data from a child under 16, we will delete it.
9. Data Sharing
We may share information only in the following circumstances:
- With service providers who assist in delivering our Services (e.g., payment processors, hosting providers).
- When required by law, regulation, or legal process.
- In connection with a merger, acquisition, or sale of assets.
10. International Users
If you access the Services outside the United States, note that your information may be transferred and stored in the United States. By using the Services, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on our website with an updated "Effective Date." Continued use of our Services constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
Terra Labs, Inc.Email: info@aitechpacks.com
Address: 222 Pacific Coast Highway El Segundo, CA 90245